Privacy Policy

Pumbah is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet services app.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Pet details (name, breed, age, medical info, etc.)
• Home address (if needed for service locations)
• Profile photo (optional)

Location Information

With your permission, we may access your device's location to suggest nearby pet service providers or for tracking purposes (e.g. dog walking updates).

Usage Data

• App usage behaviour
• Device type, OS version, and performance logs
• Crash reports and diagnostics

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App
• Match you with relevant pet service providers
• Send you updates, alerts, and appointment reminders
• Improve user experience and customer support
• Ensure app security and functionality
• Communicate changes or new features

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party partners who help us operate the App (e.g., hosting, analytics, support).
• Legal Requirements: If required to comply with legal obligations or in response to lawful requests by public authorities.
• Business Transfers: In connection with a merger, sale, or transfer of all or a portion of our business.

4. Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time (see "Your Rights" below).

5. Security of Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no electronic transmission or storage method is 100% secure.

6. Your Rights and Choices

You may have the right to:

• Access, update, or delete your personal data
• Withdraw consent to data processing (where applicable)
• Disable location services through your device settings
• Contact us regarding data privacy concerns at info@pumbah.co.uk

7. Children's Privacy

Our App is not intended for use by children under 13. We do not knowingly collect data from children. If you believe we have unintentionally collected such data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Effective Date" and, if appropriate, through in-app alerts.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: